Can't reach customer support

[KFssiEmotes]

I was chatting with Etsy customer support earlier about an issue concerning setting up my Etsy shop. I got the info I needed and we ended the chat. However, the next day the problem persisted and I tried to contact support again, but this time, chat option is nowhere to be seen and when I email support, I only get an automated response. I tried replying to their email, but they just send the same automatic response back... Is there any way to contact a live human, or have I lost my shop forever?

[Amaradorn]

Keep replying to the email and say 'I still need help'

Chat is only available at certain times of the day and week.

[CraftyCornishMaids]

for me, chat is only available mon-fri east coast working hours, not sure if it's the same for everyone.

reply to each e-mail, saying it is still not fixed, and it will so up the chain