Can't edit listings, Category won't fill

Just trying to update with new photos and when I try to save the listing the category is incomplete.  I try to fill it but nothing fills.  Ugh.  This happened last night also.  These listings were fine and in the correct category when I edited.

Labels (1)
Translate to English There was a problem fetching the translation.
1 Like
8 Replies
PrimFun
Community Maker

Re: Can't edit listings, Category won't fill

When you typed in the subsection, did the drop down appear with all the possibilities for placement for you to accept? 

Such as typing in giclee, did the drop down open with the suggestion of the main category and sub-categories?

Have you tried a different browser?  Used a browser instead of the app?  

I have no problem with listings editing.  I am using Edge Windows 11

 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Can't edit listings, Category won't fill

Yes it gives me the choices but when I click them they do nothing.  I'm in Chrome Windows 11.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Can't edit listings, Category won't fill

Please fix the following error in order to save your changes:

Core details

 

That's the error message.  Nothing is working to fix this.  

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Can't edit listings, Category won't fill

I can do a completely new listing on Ebay in a few minutes, why is Etsy such a trainwreck?

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
Hertfordweaver
Conversation Maker

Re: Can't edit listings, Category won't fill

Try closing it out, go back in and add 1 photo at a time?

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: Can't edit listings, Category won't fill

I'm only adding one photo.  Have tried multiple times logging out and shutting down my laptop.  

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Can't edit listings, Category won't fill

Tried other browsers, everything AI suggested, cleared my cache and cookies and still can't add a photo and save the listing.  I can edit anything else and save.  

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Can't edit listings, Category won't fill

Bizarre plot twist, I can edit and add photos in my other shop, just not this one.  

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.