Can't contact support. Phone number for sellers disconnected. Can't find chat.

[theirresistibleewe]

One of my orders is still reading in transit, although the buyer has confirmed that she received it. How do I manage to contact anyone at Etsy? They're again being difficult to reach for their sellers. Not making me happy. 

[VintageRescueSquad]

There is no need to contact them. It's a matter of the postal carrier (whoever you used) updating it (it's integrated).

FYI there is no phone number; anything you see on the internet is FAKE and a possible scam.

Chat is not always available either. Your best way to contact, if necessary, is to open a support ticket.

[theirresistibleewe]

There was a phone number before which I had used to speak to an Etsy rep. It's gone now. Etsy has terrible communication for its sellers. 

[ThePurplePuppy]

There is nothing Etsy can do about this. IF you want to do anything you need to contact the USPS--but I doubt there is anything  they can do either. As long as the buyer has received it and is happy there is really nothing more to do.

[bradgoodell]

If your buyer has it, and you know it, why is it as issue?  

Postal workers occasional make mistakes and don't mark items delivered.  Or the label gets damaged or torn and they still deliver it, but can't scan the tracking code to show it delivered.  This is on the postal service, not Etsy.  Etsy can't change it on USPS's site.

[theirresistibleewe]

But Etsy can change it on my orders page. They've done it before for me.

[PillowDetails]

It doesn't affect your shop one bit to have tracking show "in transit" indefinitely.  I have one of those too, and I even refunded, because it was a Guest - after a month of no solution from USPS.  And then the Buyer messaged me that they received it weeks ago!

[saharhome]

on général cet le courtier qui ne marque pas le colis comme reçu tu devait vérifier ave ton expéditeur 

[ADreamofLeaves]

Indeed very disappointing.

Seriously thinking of leaving for good.

[BoondockFinds]

Me too after Chat asks for CC number and bank routing info to assist. That is enough info for identity theft. something is amiss. I don't feel secure here anymore

[LynnsLittleShop]

@theirresistibleewe  Here's the call back number if that is what you are wanting:

Submit a request – Etsy Help

[ModKenneth · Accepted solution]

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