SiyenArts
Inspiration Seeker

Can't change email address

Hello! I try changing my email address because I do not have access to my old email, but it need my etsy password which is I forgot. What can I do? I can't also change my password because they need my email which I said I do not have access. What will I do? Please help me.

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Re: Can't change email address

You will need to try to reset it with your email provider by going through their security. 

 

 

 

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Re: Can't change email address

I have the same problem. My old account was hacked and closed down by my provider. I cannot access my old account. How do I change to my new account?

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givemeacrown
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Re: Can't change email address

@JudyHockmanDesigns Contact Etsy Support. They might need to verify information about you before they can help you fix it up: 

https://www.etsy.com/help/contact

Perhaps choose: Selling on Etsy >  Account access and settings > Change your email address, then click the "I still need help" grey button at the bottom and you should get options to email, call or live chat (options vary at different times of day and for different users) to get in touch with Etsy Support.

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