Can't cancel a sale

[SelectWorksLLC]

Hello,

I have an order that is stuck on "payment processing". The buyer and I have tried and can't cancel the sale... He ordered again and it worked the second time, but there is no way to cancel this order with the "payment processing". 

It was ordered on Feb 20th and I can't cancel the sale. It's just been sitting on my orders page and is driving me crazy.

I also just found out there is no way to contact Etsy. Which is insane.

Can anyone give me advice?

https://postimg.cc/LJnWZHDs

[NanaLetha]

You can contact Etsy support with chat on your dashboard. 

[ChristmasIsLove]

You can't cancel pending orders when the payment is still processing. If it finishes processing and is marked as Paid, you can then cancel it. Buyers cannot cancel orders at any time.

You CAN contact Etsy. Dashboard, Community & Help, Contact Us. Or use the chat link if you have it.