Can't access my buyer account

[intstudioceramica]

Hi everyone,

I have a big problem with my buyer account. I didn't log in for about 8 months, nor, during this time, I checked the correspondent email.

I entered the username and password, Etsy says that I need to check my email to get a verification code, but nothing arrives in my mail...

Same with the 'reset password' link.

Nothing in my email...

Is it possible they closed the account or something? I tried to contact them through the help button but they sent me an unuseful bot reply...

I need to access the account to recuperate info of my previous purchases. What can I do?

Many thanks 

R

[NanaLetha]

Are you checking the email attached to your buyer account? It would not be the same one you have on your seller account.

[intstudioceramica]

Yes, of course.

But nothing happens... maybe a glitch? I have received on this email the reply from Etsy bots, but no code at all...

[BagmakerSupply]

@intstudioceramica: Often the first response you get from customer support is an automated reply meant to weed out the people who contact support over common issues that can be easily solved. Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so appears to close the one you already opened and puts the new one on the bottom of the pile).

[intstudioceramica]

Thanks for your reply, but I am not able to do as you say: I can't reply to them  because to do that I should be logged in...

[NanaLetha]

@intstudioceramicaContact support from your seller account.

[intstudioceramica]

Thanks.

I have just tried, it keeps messing up sending me expired links!!!

I definitely suspect a glitch.

[intstudioceramica]

Still locked out.

No 6-digit security code sent to my email.

Can anybody help with this?

[PrairieCrocusStudio]

.

[NanaLetha]

@intstudioceramica  only Etsy Support can help you.