Anyone else not able to send messages to their customers? I had no problem sending messages but all of the sudden whenever I hit send I get a red bar at the top of my screen that says "hmmmm something went wrong" if problem persists contact support.
I've closed out of Etsy and reopened it, and tried different browsers. All give me the same red bar at the top.
the problem been persistent for more than a month. I contacted support but its been 25 days and i didnt get any reply!!!
thid is affecting my shop as my customers or new customers that want to ask about the product dont get any reply from me through the app.
Could you not try setting up an autoreply temporarily until it gets resolived giving customers another way to get in touch with you? No idea if that would work but its worth a try
