Buyers not seeing their Orders Confirmed and not Receiving their Downloads

[LindaFehlenGallery]

I have had two buyers (one yesterday and one today) reach out to say they never received an email confirming their order and not finding it in their "Purchases and Reviews" tab. The order comes through on my end just fine. These are for digital download prints that have sold several times with no issues. Is anyone else seeing this?

[PamelasTreasureCove]

I started personally sending my buyers an email stating that I received their order and it would be sent shortly. It helps to ease their worry if I received it.

[NanaLetha]

when trying to find it on purchases, tell them to use a browser and not the app.

[LindaFehlenGallery]

Thank you! I knew they could not download through the app but I did not realize they would not see their purchase. I will let them know.

[OneEyeCatStudio]

I'm not getting my purchase notifications, either.

And the convo notification? Sometimes yes and sometimes no.

Could this place BE anymore screwed up?