This is the blurb I send to those who cannot locate their downloads or cannot download. This solves 99% of the download problems, and I'm happy to email for those who request it, which is mostly customers who have logged into the app through an apple account but don't know the log in info to switch to desktop. Feel free to copy and paste and use as you see fit.
Hi there, I'm so sorry to hear you are having trouble downloading your pattern!
Here is a link to Etsy information regarding how to download a digital file and where to find it once it is downloaded:
help.etsy.com/hc/en-us/articles/115013328108-Downloading-a-Digital-Item
Please let me know if this doesn't work and we can work on troubleshooting.
Darcy
