I was contacted by my customer that she could not check out. She sent me a screenshot of what she was seeing, it was an error for sure. Contacted customer service, said everything looked okay. I suggested the buyer contact buyer support. Buyer is using the app. Just wondering if anyone else was having an issue
Yes I did. Same thing. She couldn’t check out. I suggested she contact Etsy initially because someone had just purchased the same item she was trying to purchase and I was seeing no error on my end.
I've been seeing other Threads with the same problem.
I've not used the App, but have heard it can be glitchy. Maybe she could try a browser. However I will say; no Customer should struggle with trying to make a purchase.
This has been happening to me in the last month as well! I’ve had about 8 customers reach out to me in the last six weeks with this exact problem. They seem to be using the app and most of the time they can resolve the issue by checking out on a browser. But one customer ( who appears to be an international buyer is still not able to checkout even on a web browser. Everyone is saying that it is asking them to make a variation selection before checking out. Which they claim thy ave already done. I’ve sold on Etsy for years and this is the first time I’m experiencing this problem!
