[Bug] Incorrect estimated delivery date - "may arrive late"

[#1]

Hello,

I wanted to highlight a reoccurring issue I've observed as a seller. A few months ago I started noticing that when I purchase shipping labels, there is a large portion of them that says they "may arrive late" despite me posting them on time and with correct shipping method selected. For example, today, out of 42 labels I purchased, 14 had the "may arrive late" warning. It is estimated that the orders will arrive anywhere from 1-3 days later than the customer is expecting them, which may not seem like a lot, but I've been noticing an increased amount of customer messages due to orders arriving slightly later than they expected.

It seems to me that there is a discrepancy between the algorithm that is used to calculate the estimated shipping date which is displayed to customers on the product page, and the actual shipping time calculated at the time of me purchasing a shipping label. I hope this can be investigated and fixed in order to make the shipping times more transparent for customers, and to help sellers prevent unnecessary customer complaints.

Thank you!

[ModJose · Accepted solution]

Hello!

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