I am often having listings deactivated when listing and renewing items. Everything from toy tool boxes to sewing patterns to wood boxes to jewelry, etc. When I finally made contact with Etsy via email, I was told "don't worry" the listing will go through review and be activated. I was prompted to contact Etsy after receiving an email threatening to close my shop for violations.....which I DO NOT HAVE. I sell vintage and am careful not to list prohibited items.
Today, I spent all morning negotiating with a buyer on a Reed & Barton Oak Wood Jewelry Box. We agree on terms and I edit the listing to the agreed upon price and the listing disappeared.....yup, deactivated!! One of the conditions of the sale was that I ship TODAY!
Esty, you are losing money on sales and not keeping your sellers very satisfied, to say the least. I know that listings need to be audited for counterfeits and prohibited items, but somebody better get a handle on the bot situation lickety split.
This is one reason why, after 6 years of being an Etsy only reseller, I have expanded to crossposting on other platforms. You may not mind losing sales, but I do and I won't.
Here's to hoping that someone in tech might see this and address the issue. Lack of a fully operating customer service phone number is a whole other issue.
Most of us love being a part of the Etsy ethos, help us continue to love it, please!!!
