Billing Card Error

[TheBluePig]

I have a message at the top of my Payment Account Page stating that Etsy was unable to charge my card.  I have contacted my bank to see if they show any issues but they do not show any charges trying to be done on Dec 13th for $3.20.  I tried the Chat feature on Etsy and they recommended trying a different card.  I do not have any other cards.  I did re-enter my card information again and I still have this message.  Can anyone help?  I do not want to get restriction put on my shop.  Thanks for any help you give me.  

[NanaLetha]

Charge your card for what? A refund? Something you bought?

[TheBluePig]

Balance on my account.  I sell vintage collectibles.

[VintageRescueSquad]

It's about your back-up credit card on file. Make sure it hasn't expired.

[TheBluePig]

I have only one card.  Should I have a second one?

[TinLizziAntiques]

OP, be sure the expiration date on your credit card is correct. When a credit card issuer renews your card, the expiration date is adjusted. 

[TheBluePig]

I did get new card a while back and I entered the new card information.  Then I got an email from Etsy saying I needed to update my card information.  The last time I entered my card information that is when a I got the message about billing card error.  What should I do?  

[irmaKdesigns]

@TheBluePig "I did get new card a while back"

Have you used this new card yet? New cards need a transaction to get activated. 

[TheBluePig]

When I got this card earlier this year I updated the card information and have been able to pay my bill up until now.  Do you have any idea what my be happening?  

[irmaKdesigns]

@TheBluePig "I have contacted my bank to see if they show any issues but they do not show any charges trying to be done."

I had same problem last year with Mcard I use often, my bank wasn't seeing any charge attempt by Etsy, so I think the error is on Etsy's end. I had to upload another card (Visa). Both are debit.

You either need to make a sale to cover the balance or upload different card. 

[TheBluePig]

I did contact my bank and they showed a verification was requested and approved.  I did get a confirmation number, or what ever they called it, from my bank and gave it to Etsy so that should take care of it.  I do not have another debit card and feel like I shouldn't have to use another card when this card is okay. I am sorry if this reply seems like I upset with you.  I am not and I thank you for your help.