Bad review with wrong info

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Is there a way to fight a review when a customer has blatantly lied in their review? They are saying they didn’t get what they ordered but they got exactly what they ordered. They just didn't do the correct math when determining the dimensions they asked for. 

this is for my husbands shop who sells wood rings. 

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ModAngie
Community Specialist
Community Specialist

Re: Bad review with wrong info

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Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.

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9 Replies

Re: Bad review with wrong info

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Etsy won’t do anything 

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Re: Bad review with wrong info

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Unfortunately, or fortunately, depending on how you look at it, you can only respond in the best possible customer service oriented way. Since etsy is so fond of throwing sellers under the bus by making it hard to find information we have to give our buyers a lot of slack. People will leave a low review even when they DO see the dimensions, but somehow we're responsible for their perception, or their poor math skills, shipping speed, etc., i.e. many things out of our control are subject to review. But I understand the frustration when the description and measurements ARE there, I've had that happen myself. It's a real head scratcher because the info is there and here's a person claiming that it's not there.

My advice is to send the buyer a message via etsy, and also to their email, that they're welcome to return the item for a refund, give them a few days, and then after that just let it go. There's then an opportunity for you or your husband to respond professionally, which is really for the benefit of future customers to see how you handle a less than perfect situation.

@aSignofJoy

The only way that etsy removes reviews is if the buyer specifically mentions a third party (like the shipper) as the cause of their low review, there's really no way to fight a review otherwise. Best to just do the best you can to fix the problem and then let it go otherwise.

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Re: Bad review with wrong info

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I went back to December and didn’t see a bad review. Did the customer change it or did Etsy take it down?

There are only a few reasons Etsy can legally remove a review. 

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KnotSoFla
Inspiration Seeker

Re: Bad review with wrong info

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there is no law keeping Etsy from removing a review, it's just a policy of laziness on their part.  

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Re: Bad review with wrong info

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This is for my husband’s shop. Not mine. 

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Re: Bad review with wrong info

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It’s hard to tell what went wrong if we can’t see the review. 

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GetLuckyVintage
Conversation Maker

Re: Bad review with wrong info

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You can go to EtsyCheck website and leave a review about the Buyer to warn other Sellers if a Buyer leaves a low feedback about something that is clearly disclosed in the listing. You can also use the URL connected to their profile page to look them up prior to shipping an order to be proactive against fraud. 

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KnotSoFla
Inspiration Seeker

Re: Bad review with wrong info

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There is nothing you can do, Etsy does not care abot it's sellers.  If you ever thought Ebay was bad, Etsy makes them look great..

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ModAngie
Community Specialist
Community Specialist

Re: Bad review with wrong info

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Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.

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