Auto Renew not working

For while now I have had items selling out that are set to auto renew.

I don't know if this is happening with all my items, or just some, but every one that has sold out unexpectedly I have double checked, and they were definitely supposed to auto-renew.

Is anyone else getting this?

Labels (3)
Translate to English There was a problem fetching the translation.
0 Likes
4 Replies

Re: Auto Renew not working

It won’t renew unless there are some left, like if you have more than 1 available. If you have 1 available and it sells then it won’t renew because there is no more available. 

Translate to English There was a problem fetching the translation.
2 Likes
Reply
Loading...
NanaLetha
Community Maker

Re: Auto Renew not working

Auto renew works if the quantity is set at more than one or if the listing expires.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Auto Renew not working

That's not auto-renew though is it? That's just regular renewal with manual renewal when it run outs.  It always used to renew infinitely when set to auto. It would just reset at 1 item after getting to zero. Worked fine for me for my made-to-order things. Something has changed. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Auto Renew not working

Auto renew is for listings that expire, not for listings that just sold.
To renew after a sale, the quantity must be for more than one. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.