App update can't save edit photos

[GypsyTreasureCove]

Does anyone else have a issue saving photos you edit on a listing since updating the app yesterday? There is a new button that says adjust under all the buttons to adjust the photos but the button does not work for me. I used the chat but she wasn't able to help and still waiting for a email help suggestion.  Removed and re-download the app and no help. Even tried on the browsers version and not working for me. Maybe I am doing something wrong. Thanks for any and all help.

[NeverLeaves]

I am having exactly the same issue. What phone do you have just put of interest in case that's the issue though it shouldn't be? 

[GypsyTreasureCove]

I have a android.  Sorry it is happening to you also. The issue is on my tablet and computer also so I have no idea what has happened.  I just hope it is fixed quickly. 

[NeverLeaves]

Oh ok - yes I have an Honor 50.  I'm going to get in touch with them today too - it must be happening to a lot of people - so weird and frustrating.  Let me know if they get back to you?

[ArtCollectioVonErika]

I don't know what you mean specifically, but I'm having trouble editing the thumbnail photo, that is, the first thing a customer sees when they go shopping. If that's what you mean, then I can't edit it either.

[NeverLeaves]

For me it's a case of not being able to edit any photos or videos on the phone through the Etsy seller app.  I think they know about it and are looking into it.  They said this to me this morning:  It sounds like you’re experiencing an issue that our engineering team is looking into. I’ve added all of the details from this ticket to their investigation so they have more information to work with. Thank you so much for reporting this, it lets us know how widespread the issue is and helps our teams prioritize fixes.

[wnyvintage]

The reply I received from etsy regarding this problem was useless. I can't crop existing photos and can't upload new ones. I was told to remove any Attributes (which I don't use). Frustrating.

[SugarTaffySoap]

@GypsyTreasureCove  Something is not right. I think it has to do with the new format that they implemented over the weekend. I don't know if it's a test or a permanent new look.  I see the new look on my desktop, however when I sign in, I see the old format.  Plus my selection for a Curated new listing didn't save that way. Finally, my sales were dead this weekend which isnt' normal.  Not a happy Monday for me

[EmperorofMercia]

Same here, cannot edit or save photos on the app- either direct from camera or from photo gallery on my phone. App just goes to black screen- and then there is no way of saving the photo you have added...

[RueDeLouvain]

I tried to edit and renew a listing today and one of the old photos could not be deleted, also it was not possible to edit the price and even the quantity, so impossible to save and publish. I used the app on iPhone. It also kept giving me unnecessary hints to update the category (but when I tried it would not let me). The category message only went away after I finished the listing in a browser on my laptop, and chose the exact same category again.

Something's really off.

[VintageMystiqueNoir]

I'm having the same issue on my android device. Have yet to try my tablet. 

[AInsideDesignJewelry]

Yes, having issues as well. This is really a terrible idea for editing photos. I have to make sure my photos are what I want before I upload them. It use to be nice and easy to crop the photos and save them. I tried to edit the photos, and they would not load. I guess if your internet service is super-fast and not satellite it might work better. 

[Curiosbysimon]

Me to. I can't edit photo's. So the thumbnails look awful and so not able to list really. Etsy is always messing around with this platform. They change the algorithm, my sales disappear, now I can't even list anything I'm thinking of just going back to Ebay, at least it works and you aren't charged as much....

[VintageMystiqueNoir]

Seems like the issue is fixed now

[NeverLeaves]

Just checked and not fixed for me

[MischiefandRascal]

Ditto! I seem to have lost the buttons that allow me to save the edited changes. I have a Android phone too. Very infuriating. So for me the options to save edited images and also to save a listing as draft....those "save" buttons have gone! 

[VintageMystiqueNoir]

the buttons are there on some of my listings that I had checked, but are missing on others. Or possibly they fixed it temporarily and made changes again.

[GypsyTreasureCove]

Still a hot mess for me. The buttons are there but it is like they forgot to connect the link. Ugh so frustrating. 

[Sellitallvintage]

Same here, I see the adjust button, but it does nothing, won’t save the photos after editing. Super Annoying! For now I’m editing photos in my gallery before uploading on Etsy. This is only happening with my phone, iPad is working. Plus when I copy a listing, either publish or save as draft, the app freezes, then crashes! 

[NeverLeaves]

I don't know if this will help anyone else, but temporarily I've found a work-around where I go into the square with the arrow in the top right hand corner of the app which takes you to how the shop appears to buyers - then if I click on a listing I can edit in there.  There is an apply button at the top so you can save changes to photos.  So clunky though...