HeartspunByWendy
Inspiration Seeker

Anyone else having problems with Listings with many variations?

I changed the price of several of my listings today that have MANY (over 50) variations (in the LISTINGS page where you can quickly change the price or quantity of items without opening the listing). The price is a flat price for the item, and does not change with the variation (so I do not have it checked that the price is different for each variation). But NOW the listings are all messed up, and every variation has a price next to it, some are the old price and some are the new price! I can't figure out WHY this happened. When you go into the listing, it does not show that the price is different for each variation, and new changes you make to the variations also show up, but when you publish it, it is all messed up still and no changes made to the variations show up! I signed up for a phone call from Etsy, and they called me almost immediately, which I was quite surprised about lol. But they didn't know why this was happening either, and said some one from their tech department would have to look at it and fix it. Is anyone else suddenly having issues with their variation prices or changes to listings with a LOT of variations?

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3DPrintedDeko
Inspiration Seeker

Betreff: Anyone else having problems with Listings with many variations?

Yes, you are not alone. I have exact the same problem with two of my bestseller listings... Absolutely frustrating. For one of my listings it was even worse. In the night from saturday to sunday all my variations just disappeared. As the Etsy support did not answer, I added them back manually yesterday. However, as you described, all my variations are now messed up with the mentioned price next to the items, missing options and it all makes no sense at all. For example, a customer can't order more than 35 of my name tags in orange color and I have no idea why that is. 

I`m really disappointed of the Etsy support being so unhelpful.

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FlorentineGem
Inspiration Seeker

Re: Anyone else having problems with Listings with many variations?

yes same thins happened with my one of best seller listing and i can't add new listing with the multiple variation 

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CassetteCellar
Inspiration Seeker

Re: Anyone else having problems with Listings with many variations?

I am having similar issues. Many of my listings have 70 variations and even a simple update to four or five variations of a listing (the quantities on hand) and deleting one or two sold out variations and adding in one or two new ones will completely skew the inventory counts for most of the variations in the listing after clicking 'Apply'. Essentially makes it near impossible to update my listings. Not only that, but it will show variations with a quantity of one or more with the 'orange highlight' indicating a sold out item...yet will sometimes not have the orange tint on variations that are actually sold out.

 

The lack of support and silence from Etsy on this issue is very frustrating. I suspect that this affects many more sellers who have not yet noticed this bug. This needs to be addressed immediately. I cannot update any of my 300+ active listings without fear that I may have to do a complete inventory audit to make sure the displayed on hand quantities are correct.

 

It's been three weeks since HeartspunByWendy raised this issue and it is still happening.

I am using the desktop version of Etsy, and the "new and updated" listing tool on Chrome.

 

 

EDIT: Happy to report that using the "old" listing tool on desktop does not cause this issue. So that's what I will continue to do.

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ChefKids
Inspiration Seeker

Re: Anyone else having problems with Listings with many variations?

Has this been fixed?

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Re: Anyone else having problems with Listings with many variations?

@ChefKids: If you are having a problem, you may want to start a new thread about it. This is an old thread and may get ignored plus the Etsy moderators tend to shut down old ones.

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