Anybody else still having issues with legit queries going to spam?

It has happened twice in last two weeks. Two my potential customer messages asking legit questions went to spam! I try to keep an eye on it but still miss it sometimes or at least become late in answering. Which looks highly unprofessional and I miss the opportunity due to that. This is so so frustrating. Etsy support did not even understand the issue last time I contacted and just gave me copy paste replies. What to do?

Labels (1)
Translate to English There was a problem fetching the translation.
1 Like
2 Replies

Re: Anybody else still having issues with legit queries going to spam?

I thought Etsy had fixed that. Guess this means we have to still keep checking spam...

Here is the admin reply to this issue in April, in case you had not seen it: https://community.etsy.com/t5/Technical-Issues/Non-spam-ends-up-directly-in-Spam-folder/m-p/14531068...

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: Anybody else still having issues with legit queries going to spam?

Spoke with Etsy support. They are saying that they know about this and trying to fix it!

Translate to English There was a problem fetching the translation.
1 Like
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.