Any ideas when photos will be fixed?

I'm sure no one knows, but I figured I would ask anyways. Photos are all different sizes with some overlapping onto the photo below. Some shops look perfectly fine while others are awful, just like mine. This does not help sales at all especially when you can't even see the price for some items. I was hoping it would be fixed by now. For reference, iPhone and an older Mac (10 yrs old) does not show an issue but a newer Mac (2 yrs) is showing this problem.

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NanaLetha
Inspiration Maker

Re: Any ideas when photos will be fixed?

@WishiWashiLoft  you photos like fine to me. I'm using an iMac and Safari.

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Re: Any ideas when photos will be fixed?

They look good to me also. I'm on a desktop with Chrome.

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Tessyla
Crafty Poster

Re: Any ideas when photos will be fixed?

I'm having the exact same issue.  

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Re: Any ideas when photos will be fixed?

They are testing square images and you are probably in that tesst. Not everyone is in the test so not everyone will see it. It is by user account, your pictures look fine to me.

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Re: Any ideas when photos will be fixed?

It is also possible that this is a browser (and / or browser version) CSS issue that is causing display and layout issues.

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Re: Any ideas when photos will be fixed?

They are no longer testing square , they are implementing square. Not sure if that is what you are seeing or a different issue due to changing to square photos.

https://community.etsy.com/t5/Announcements/We-re-making-updates-to-size-and-ratio-for-listing-image...

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Re: Any ideas when photos will be fixed?

Thanks for checking everyone. Very strange. Like I said, I also see this issue with some other shops but not all shops. Also this happened in June but then the next day it was fixed and now it's back (at least for me on my end).

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PrimFun
Community Maker

Re: Any ideas when photos will be fixed?

@WishiWashiLoft   Chances are it is not Etsy but your browser or computer.  If you have not run utilities and cleaned out your computer, try that.  If you are using a computer on anything but Windows 10 or 11 if on a PC, you will have issues.  The old operating systems are not supported. 

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