Another forced vacation mode

[FabStitchIN]

My shop has been inexplicably placed on vacation mode again since 31 January 2025. This is unfortunately not an isolated incident. Throughout 2024, this has happened multiple times, causing significant disruption to my business. Most recently, my shop was on vacation mode from December 13th to the evening of the 25th. What's even more baffling is that it was briefly activated only to deduct listing fees! Seriously, Etsy? I'm beyond frustrated. Is anyone else experiencing these issues? #Etsy #EtsySeller #VacationMode #EtsyIssues #Frustrated

[FabStitchIN]

Is anyone else having their shop randomly put on vacation mode? Mine has been several times this year, even over Christmas! No explanation, no notification. It's really hurting my business. #Etsy #EtsyIssues #VacationMode

[SugarTaffySoap]

@FabStitchIN  It's been going on daily with other sellers. I believe tech support is dealing with this issue.

[JJewellerySuppliesUK]

Have you been asked to verify your identity?  This is the most usual reason at the moment as Etsy is required by law to verify everyone.

Check your Shop Manager to see if there is a banner anywhere.  Check - Finances - Legal & Tax info - to see if there is a banner or a Submit button there and fill everything out and include your income tax number in the Additional Info section. 

If you have received any emails from Etsy then reply saying you need help or start a new email.

I hope you get reopened soon. 

[PrimFun]

Is your tax information present? Is it up to date?  Are all addresses and forms of name matching on all documents?

If you are consistently having this issue then there might be a disconnect between forms of name or tax information.  

I am assuming you are using Payoneer?  Is the form of the name used there matching what Etsy has for you? 

It does sound like some information is causing this. 

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.