Am I the only one who still has the ghost order- 1 overdue order? I have never had an overdue order.

[SilversmithcoUSA]

Some people might not understand what I'm talking about, but my orders has said "1 overdue order" since April and it never goes away. If I click on it, it says, all caught up. I have reported it multiple times and their response is, we work on issues in order of importance or in order of how many people it affects. I have "never" been late to ship an order and I'm a 5 star seller. I know when people get behind on orders Etsy lowers them in search. I don't want that happening to me over having a fake overdue order. 

[NanaLetha]

Are you seeing that both on the app and a browser?

[SilversmithcoUSA]

Yes. Since April. It's a known issue. 

[ChillwolfArt]

I always use the same desktop computer, Chrome. But I've never had the ghost order.  It does sound like a glitch, and it does say "All caught up" when you click onto it.  I would think because of that verbiage, it shouldn't count against you for S Seller. Still though, it's too bad Etsy can't remove it for you; in my opinion, they should be able to do something like that.

[SilversmithcoUSA]

Thank you. I think 6 months is too long for this to go on. It doesn't make me feel good to open my shop manager and see this. 

[ChillwolfArt]

@SilversmithcoUSA  Definitely, it's way too long.  And it would bother me too, that's still in limbo.

[rarefinds4u]

6 months.....too long.  Send a note to Etsy.  I had this happen a bit ago and needed their assistance to clear it.  It was a pain because they do not make it easy to contact them but persistence did it.

Good luck!  

[SilversmithcoUSA]

How did you write to them?

[SilversmithcoUSA]

I can't get through. How do I write to them?

[PrevntProducts]

Bumping this, hoping this issue can be fixed by the Etsy team. Still affecting a lot of stores.

[SilversmithcoUSA]

Thank you. I really wish they would work  on it. 

[DigiHandmadeDesigns]

I still have a ghost order in my shop too since around July of 2023, I have to mentally minus one order every time I log in. It is very frustrating. I have a feeling it will be with me forever.  

[SilversmithcoUSA]

Me too.

[TheBeadDreamer]

I've got one too

[LaVieDivine]

I have one too. Payment is still processing... since november or something like that... Can't cancel it, cant complete it...It just sits there

[SilversmithcoUSA]

Mine has been this way for over a year now. I hate it. 

[FunkyJunkyVintage]

OMG, I'm having kittens over the one I have from only 3 days ago. You're telling me this has been going on since OCTOBER, and now I see a YEAR? and they haven't fixed it? I reported it via chat two days ago and they said that they had a dedicated team working on it.

I can't wait to see this thread closed because it's an "old" topic and we shouldn't bump older threads because it's too confusing.

ETA, now it says that it's 4 days overdue.

[SilversmithcoUSA]

Mine has said 1 day overdue since April/May 2023. I've reported it approximately 5 times since it started.