Active listings not shown in my shop

Hi, I have 306 active listings in my shop manager but when I go to see my shop only 236 listings are shown.

I checked my other shop but over there everything is ok. Recently both my shops where on vacation mode.

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Marmalady
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Re: Active listings not shown in my shop

How long is it since you came off Vacation Mode?

Sometimes it can take an hour or so for listings to re-appear properly

You could try de-activating everything and re-activating to see if that clears the glitch

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Re: Active listings not shown in my shop

@EywaEvites   I'll bet this is it - there has been a long-standing glitch about items not showing after vaca mode.  If it's been more than a few hours, you can deactivate everything in your shop, wait a few moments, then reactivate.

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Re: Active listings not shown in my shop

It was more than 2 weeks. It's definitely some type of glitch because I just saw that some of my listing didn't renew automaticaly even though they are under active listings. 

 

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Re: Active listings not shown in my shop

@marmaladyIt was more than 2 weeks. It's definitely some type of glitch because I just saw that some of my listing didn't renew automaticaly even though they are under active listings. 

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SugarTaffySoap
Conversation Maker

Re: Active listings not shown in my shop

@EywaEvites  Irena, there's only 16 listings in your anniversary section, not 21. There's 24 listings in your baby shower section, not 31.  I didn't check the rest.  Were any deactivated by Etsy? You'll have to reach out to chat support.

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Re: Active listings not shown in my shop

@SugarTaffySoap It's some type of glitch because I just saw that some of my listing didn't renew automatically even though they are under active listings. I just renewed them and now they are shown in my shop.

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Re: Active listings not shown in my shop

This has been happening in my store for more than a year. One recent customer couldn't see an entire section. It's not a glitch or error as far as I can make out and Etsy hasn't offered any solutions. Sometimes only 8 out of 10 products will show, other times entire sections don't appear. None have been deactivated etc. I'm not happy about it, I pay a lot of money (in fees) for the privilege of selling on Etsy. My entire store should be visible.

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Re: Active listings not shown in my shop

@TheRedBootQuiltCo

I agree. I still can't find 4 of my listings, I can not figure out which ones are not shown. I even had to renew more than 10 of my listings which will expire in a couple of days because they where not shown in my shop. This has never happened to me before.

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