Account Hacked

[kekugi]

My shop has been hacked and they changed my bank account, to restore it etsy requires the current bank account ( the hackers ) that obviously I dont have, I contacted etsy for help and they told me they will mail me, but Im pretty worried, as the next payment will be in 3 days time, all my christmas sales to his bank account!!!!

How is it posible that someone can change the bank account, how did they find my bank account and they could do it???  How come I cannot change it now???  what will happen with the money that has been transferred to his bank??

[FabioMcMustache · Accepted solution]

Hello,

I've forwarded your concerns to our security team, and your case is being worked on as we speak.

Moving forward, they will handle it directly with you, so please stay tuned to your email as they may reach out through there. While we cannot get into specifics, such situations and the processes that they entail on our end may vary on a case-by-case basis, and what we can say is that we'll do our best to support you and rectify this situation as quickly and efficiently as possible.

In the meantime, please don't be alarmed if you see any unusual activity regarding your shop.

Thank you!

[GoldSwan]

Hello,

I experienced the same issue. My bank account information changed without my knowledge or consent, and Etsy did not send any notification regarding this critical change. As a result, $7,000 has been sent to a fraudulent account.

Were you able to resolve your issue with Etsy?

Thank you!

[ModKenneth · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

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