AIDE COMPTE BLOQUÉ PAR ETSY

[Huleti]

Bonjour, mon entreprise a évolué et j'ai changé mon numéro Siret (en France), j'ai donc changé ce numéro sur mon compte Etsy.

J'ai fourni mon numéro Kbiss pour prouver l’existence de ma nouvelle entreprise.

Mais depuis 16 jours, il est noté que mon compte est en attente de vérification (alors que c'est noté que cette vérification dure de 2 à 5 jours) et Etsy a mit mon compte en mode vacances, depuis donc 16 jours je ne gagne plus d'argent mes ventes étant bloqué alors que tout est ok de mon côté.

Etsy ne répond pas aux mails que je leur envoi, enfin j'ai eu une réponse une fois, mais comme à l'habitude une réponse robotisée qui ne répond pas du tout à mon questionnement et il n'y a aucun autre moyen de les joindre à ma connaissance.

Si quelqu'un de la communauté peut me venir en aide ça serait super cool car là je suis au bout de ma vie...

Merci.

Loïc.

[BagmakerSupply]

@Huleti: "Etsy does not respond to the emails I send them, well I had an answer once, but as usual a robotic answer"  Often the first response you get from customer support is an automated reply meant to weed out the people who contact support over common issues that can be easily solved.

Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so closes the one you already opened and puts the new one on the bottom of the pile).

[Kurafuchi]

"DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so closes the one you already opened and puts the new one on the bottom of the pile)."

Everyone in the forums keeps saying that, but how do you know that is how it works? Is it your personal experience or are you just repeating what you’ve read on here? I use Zendesk and it doesn’t do that, unless you add specific coding and I’m not even sure it would work.

The only times I manage to get an actual response from Etsy is when I harrass them, so my personal experience is that it does help to open multiple help requests. I just do so using a different topic or method, in the hopes it gets to a different team than the one currently ignoring me. 

[BagmakerSupply]

@Kurafuchi: You answered your own question with "I just do so using a different topic or method".

"I use Zendesk and it doesn’t do that" We have not used ZenDesk in ages, but you may find https://help.myplaylist.io/hc/en-us/articles/360047548791-Auto-Merge-Workflow-Automatically-Merge-Du... interesting

[Kurafuchi]

@bagmakeupsupply 
Like I said, I choose a different topic in the hopes of getting a different team, not because I fear that it will put me at the bottom of the pile. I absolutely do not believe it does, and I don’t understand why people in the forums keep making that claim without any proof to back it up.

Nothing in the auto-merge custom code you linked includes making an open ticket go back to the bottom of the pile. It actually does the opposite, since it makes sure the recent ticket doesn’t get added to the end of the pile and instead merges with the most recent one, to avoid duplicates.

Deliberately delaying an existing ticket because the customer keeps asking for help is simply not a thing. It would make zero sense. But making people believe such a feature exists sure is an efficient way of getting people to seek support less often. Which makes me wonder who started that rumor in the first place. 

[Kurafuchi]

Je ne vois pas trop ce qu’on pourrait faire pour toi, malheureusement. Etsy ne répond pas davantage à mes mails qu’aux tiens. Par contre je ne suis pas d’accord avec les gens qui conseillent de n'envoyer qu’une réclamation et d’attendre. C’est le meilleur moyen de ne jamais avoir de nouvelles. Mais essaye d’envoyer une requête avec un topic différent pour voir si la réponse vient plus facilement.

[Jewels2at]

Etsy does respond to my emails...takes them about 4 to 5 days.  But, once I start responding with tougher questions, they stop replying to me.

[Kurafuchi]

I still have help requests from 6 months ago that have remained unanswered.

[CryzalisDesigns]

I asked a robot to just close my help request if they were unable to provide an answer.. so they did