Greetings to Everyone and the Esteemed Etsy IT Department,
Last month, I encountered an unfortunate situation that led to the loss of my Starr Seller badge due to a single delayed message that I discovered in my spam folder.
It was indeed a legitimate customer, and upon moving her message out of the spam folder and responding, Etsy's algorithm marked it as a delayed message, negatively impacting my "Message response time" score.
As a result, I lost my "Starr Seller" status for August.
I reached out to support and demonstrated that the message had been mistakenly sent to spam. The only solution they provided was to post my concerns here.
Firstly, I wish to caution all Etsy sellers: AVOID MOVING messages from spam to your inbox, even if they are from genuine customers.
Secondly, I urge the ETSY Technical team to address this issue.
1. There should be a mechanism to restore the Message Response Time score for Etsy sellers when an IT error is proven. We all understand that code can be revised, and there should be a feasible solution for such cases.
This incident will likely reduce my traffic this month, but my primary concern is ensuring that my fellow Etsy sellers are aware of this issue. Etsy IT Department, could you kindly investigate this matter and implement a solution?
P.S. My experience with customer support was unsatisfactory, suggesting a need for dedicated technical customer support.
Thank you for your attention.
