5 star review also showing as 4 star

[DomesticArtisanGoods]

I had a buyer leave the same 5 star review for 2 different vintage mugs, noting they were “perfect” but in one place they are showing as both 5 stars and in another place one of them is showing as 4 star so i believe it is a glitch.

I work hard for my reviews so although it doesnt seem like a huge deal, it means something to me to fix it. I have screen grabs of both instances. 

[Adorabilities]

What do you mean by in one place and in another place? 

[DomesticArtisanGoods]

Sorry that was confusing verbiage. In the order itself, i see they left two seperate 5 star reviews but in my Reviews section where they all live together, one of them is showing 4 stars. 

[BagmakerSupply]

@DomesticArtisanGoods: There have been several other posts about this and seems to only be a display issue. Are you experiencing this on an app by any chance?

[CyberSkunkStudios]

Hi I've recently started selling as well and have run into the same issue, after asking the buyer how i could improve and what problems they had that influenced their 4 star review they said they rated it 5 stars and sent their screen shots of the review process, but my Etsy sellers page and star seller calculation is showing now as a average of 4.9, Its nothing super big but as i only have a few reviews it impacts a lot.

[DragonflyDreams1]

I recently had a 4 star review, item was smaller than they thought. I messaged her and asked if there was anything I could do for her regarding her purchase. She replied that she could not leave 5 stars. She went back to revise it to 5 and couldn't do that either. She was extremely upset. I told her not to worry about it and assured her I was not upset. What else can you do? I didn't want to tell her that it was probably instability within the Etsy system. Sellers know it, but we don't need buyers thinking this site is totally screwed up.

[CyberSkunkStudios]

For sure, i just said not to worry and moved on, was more so checking here to see if this was a known issue, which it seems to be, and if there was any sort of solution, which there doesnt seem to be.