429 error

[FrameTowne]

Customer is getting an error message when checking out, 429 error too  many requests.  I do not know what this is, I just opened my shop after a month being closed due to a move to a neighboring state.  New internet provider, 5G, I do not have VPN on my computer.   Can anyone help?

[NanaLetha]

It has nothing to do with your shop. 

[FrameTowne]

Meaning..... what is it?  Is it something that will come up whenever anyone wants to purchase?  Is it specific to a particular customer?

[NanaLetha]

Advise the potential buyer to try a different browser.

[FrameTowne]

Thanks, I think I am beginning to understand this as I did get an order from another customer.  Thank you all, for your help.

[BagmakerSupply]

@FrameTowne: "I do not have VPN on my computer" If your customer is getting the error, it is immaterial if YOU are using a VPN. The "429 error too many requests" error can be caused by many things, but Etsy seems to use that error code for blocked IP addresses, including some VPNs.