400+ Listings Mistakenly Expired by Etsy 4/1/25

[TextilianDotCom]

400+ of my automatic renewal listings disappeared from my shop on 4/1/25.

I contacted Etsy for help. They realized this was part of the glitch that affected many people that day and gave me instructions on how to fix the problem without being recharged renewal fees. 

Unfortunately, the instructions didn’t work.

I contacted them again and after several emails was offered help from the tech team to fix this. I gladly accepted. But nothing happened.

That was the first week.

I tried again and received another assurance on 4/11/25 that the tech team would reactivate my listings.

On 4/12/25, I requested alternatively that they could credit me for the fees for the 400+ expired listings, and I would reactivate them myself. I found out that a friend with a smaller group of deactivated listings had received a refund promptly, so I knew it could be done.

There was no response, so I asked them again on 4/15/25.

Again, no response, not even “we are working on it”, so tried again on 4/18/25. Still nothing has happened, and I know they are as tired of hearing from me.

I would really like a credit, so I could spread out the renewals and not get an $80 reactivation fee all at once in four months. 

But as long as they reactive my listings without additional fees, I would be content.

Any ideas on how to get this problem fixed? 

[OneEyeCatStudio]

It might be part of this ongoing issue.

https://community.etsy.com/t5/Managing-Your-Shop/ETSY-EMAIL-We-re-manually-expiring-some-of-your-lis...

https://community.etsy.com/t5/Technical-Issues/Expiring-listings/m-p/148198783

[TextilianDotCom]

Yes. They said they would renew without no fees, because they caused the problem.

[Adorabilities]

Are you saying that they charged you to renew all those items in April 1, but none of them actually renewed?

I'm not sure what credit you're talking about.

[TextilianDotCom]

They expired listing that should have never expired, as they were auto renew ones. Part of their glitch. They knew it, and said they would renew at no fee, but it hasn’t happened.

[BagmakerSupply]

@TextilianDotCom: "... listing that should have never expired, as they were auto renew ..." ALL listings expire, it is just that auto renew listings do just that - expire and then renew automatically immediately.

If the listings were expired early then that is a separate issue from the April 1st action that Etsy took.

I think support either misunderstood your situation or just plain invented / hallucinated an answer. If you were not charged the renewal fee when the listing should have renewed, there is nothing to credit.

The Etsy glitch was that some listings remained active even after the expiration date and did not renew (and the shop was not charged the renewal fee). If your listings only glitched for one renewal cycle, then it is at worst a break even situation for you. If the listings stayed active during multiple renewal cycles (as happened to many) then you are ahead financially as your listings essentially "renewed" for free..

[Adorabilities]

gave me instructions on how to fix the problem without being recharged renewal fees. 

They charge us to renew our items. What they didn't charge for was the past fees that would have been charged, had they renewed back when they were supposed to.

[PlatypusDream]

Exactly. Those listings had been getting a free ride for who knows how long.

If you want to keep them listed, YES, you have to actually pay the renewal fees!

[TextilianDotCom]

They expired them when they shouldn’t have, said they would renew them at no charge, but haven’t done so. So I am out $80 or so, for their mistake, which they said they would fix at no charge, and have not.

[GieseDeseiGns]

Those listings probably did not renew for some time, so many have been skating along not paying for renewals. Etsy discovered their error and stopped it. Etsy won't give you free listings on these taken down because they were free for some time already. Be glad they did not decide to charge us retroactively for the ones we haven't been paying for.  You should have received an email about the problem.

[TextilianDotCom]

These listings have been renewing automatically all along, and fees charged each time they renewed. None were skating along for free. So the ones they expired have lost whatever was left of their last four month rental by being prematurely expired. 

[DSGardenShop]

Same thing happened to our shop. 135 product listings expired. We were told to relist them and they would credit us. But same as you, we want to spread out our population of products so we are forced to eat the expense. Why Etsy refuses to credit for for listings that did not run their true course is beyond explanantion. But there are soooo many Etsy listing problems, it reminds me of the Sonos update problem. 

[dayspringcollectible]

Why Etsy refuses to credit for for listings that did not run their true course 

They ran way longer than their true course.  Etsy is generously not charging you for all the past renewals you did not pay for since it was their mistake.

[TextilianDotCom]

Thanks for understanding what I am saying. They said they would renew for me through their tech department, and I don’t dare renew them myself without getting a credit ahead of time. They have stopped answering me, so I am concerned that I might not get a credit even though they acknowledged that it was their fault that this happened.

[NoFrogsAllowed]

Why would Etsy give credit to relist something that has stayed listed for free for potentially 3 maybe even 4 years?

Who said they would credit the relisting fees?  Chat is outsourced and often doesn't have a clue what is going on in the real world.

[TextilianDotCom]

These listings have not been free for years. They have renewed automatically, and fees have been charged each time. 
No one said they would credit me, but they did say that they would renew them for me at no charge, because it was their glitch that caused them to expire. 
A friend got a refund for a smaller number of mistakenly expired listing, so I know they have done this.

[RetroCentsStudio]

This crap is still going on. My wife's shop suffered the same penalty, cancelled and renewed 400 listings and slammed with an unexpected large invoice for it. Any problem they caused should be righted by them, not shift the burden to the seller that did nothing wrong. They should eat it, not charge for their stupidity and offered no explanation or apology. All attempts to communicate have produced zero results. I only learned about it through this forum. I think I'll stick with ebaY.  With my store subscription, I know what I am paying up front, for the year, $22. They don't charge for listings, nor do they try to bully me into offering free shipping. In my opinion, Etsy is getting greedy and doing less to serve and help sellers. All they care about is their profits, not ours. I'm getting sick and tired of it. At least with ebaY, I can actually talk to a live person for help as a last resort. Etsy has no means to contact or talk to anyone for help.

[DSGardenShop]

You clearly do not know wat you're talking about. My listings have not run continuously for 3-4 years. We keep our quantity available at a very low number, mostly 1 on 99% of our product listings. We use variations to sell multiple units. When the item sells out, which they do, 99% of the time, we relist it. If etsy chat personnel "doesn't have a clue", why would I believe my listings would have been running for 3-4 years without being charged? 

[dayspringcollectible]

No one said your items had run continuously for 3-4 years, only that they potentially could have since the glitch went back to 2021.  The only reason your items were delisted was because they had not expired normally from some point in the past.  Etsy may not have kept all of them up for 3-4 years, but they all were up longer than the 4 months you paid for.  That's why they were deactivated, so Etsy could get them out of the way and correct the bad coding that had enabled the glitch in those listings.  

Your listings that were left up were not affected by the glitch, and have been expiring properly.

[EccentricHandbags]

I think the OP and a few others are trying to tell us that their listings were expired by Etsy without running even 4 months.  Its believable.  Doesn't Etsy often screw things up when trying to fix something else?  I can believe that not all the listings they expired on the first were the correct ones. 

[TextilianDotCom]

This is it. 400+ of my listings got caught in the 4/1/25 glitch, when they should have been renewed at their appropriate times, not expired all at once. Etsy admitted this, which is why they offered to make it right, but it has been three weeks, and I have no indication that it will happen, and they are no longer responding to my requests. It would be $80 for me to correct this, which is an awful lot to correct a problem I didn’t cause.

[DSGardenShop]

Precisely! 

[Garbostreasures]

When I edit a listing now it automatically renews and I’m charged.  So when listing I’m careful to make sure I won’t have to edit it

[PinkBirdCottage]

@Garbostreasures  You must be clicking on the wrong thing. I edit listings often and it never automatically renews them when I am simply editing. If you edit an expired listing on the browser you can’t save without renewing. You can edit an expired listing on the app without renewing. Active listings can be edited without renewing.