3/379 reviews 5 star but overall rating is 4.

Title. I just don't get it. I have worked so hard for good feedback and I receive it. I have three reviews that are not 5-star. Two 4 stars and one 1 star. I really do not think that those reviews should take my overall review from a 5-star to 4. It misrepresents the vast vast majority of buyers' feedback on my shop and places all of the emphasis on 3 of my 1,385 buyers which I think is unfair. I don't know how to fix this because my shop's sales and views have been down since it is now 4-star and so it will take me longer to regain that 5-star rating. I just feel like Etsy is making being successful on the site unattainable at this point. 

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NanaLetha
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Re: 3/379 reviews 5 star but overall rating is 4.

Your ratings are averaged over the last 12 months. You newest rating is a 1 star almost a year ago.

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Re: 3/379 reviews 5 star but overall rating is 4.

Yes, it's only counting the last 12 months, so anything prior to July 29, 2021 isn't counted. Come August 16, unless you make a sale, it will start over at 0.

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Re: 3/379 reviews 5 star but overall rating is 4.

Oh wow. That's scary. I have had my shop on vacation mode for a year because I'm just recently a senior in high school and needed to focus on getting into college. I finally opened it back up. I haven't been able to get reviews for a year. So you're saying that my review will be 0 star come Aug 16??? 

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NanaLetha
Inspiration Maker

Re: 3/379 reviews 5 star but overall rating is 4.

@BeadedandmoreByBella  If you don't get another review, you will have no black stars. 

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Re: 3/379 reviews 5 star but overall rating is 4.

I see. Well, thank you so much for letting me know. I really appreciate it. I guess I'm going to be stuck with that for a bit because the estimated delivery of my most recent sales is Aug 20th. This is really unfortunate

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