1 factor risks lowering your search visibility - photo pixel problem

[#1]

I'm having an issue with uploading pics to use as primary listing photos. Every so often, I'll take an improved photo for a listing and will get "1 factor risks lowering your search visibility" even though it has reached the 2000px resolution requirements in either direction. Regardless of the pixel count, I will get the warning. Interestingly, the older photos (which often are of poorer resolution) are accepted without issue. What am I doing wrong and will Etsy lower my listing's visibility because it doesn't like my photo?

[CreativeDesignsbyAmi]

This is on Etsy's end.  I had the same issue.  Everytime I tried to edit the primary photo and reload it, it gives me an image resolution error.  To solve this I just moved the primary photo to second position, relisted it, then edited it a second time to move the primary photo back to its first position and the error went away.

[yuneekDesign]

Just thought I'd add on a bit more info from us continuing on from our earlier comments.  We continue to have issues with many of the mockups we are getting off of Placeit but I'm wondering now if this is because we have been cropping and resizing the picture within Placeit to be a square.  The last few times I've downloaded the mockup as it's original size, then cropping and resizing it in either Photoshop or Photopea.  This seems to have fixed the "1 factor risks lowering your search visibility." error in Etsy.  It's extra steps that we need to take.  Who knows if we'll need to continue with these extra steps on an ongoing basis.

[ZenCatPottery]

Try taking a screenshot of the first photo and cropping it to a square.  Then delete the first photo on your listing and upload the screenshot of the same photo.  I did that and it worked.  

[TweedLaneDesigns]

I have had this issue with all of my new listings over the past few weeks.  It certainly seems to be a glitch.  Here's my workaround: I open the newly published Etsy listing and go to edit the images and add ALT text to the primary photo and publish the changes. Usually that fixes it. If not (or if I already had ALT text), I go back and swap another of my listing photos with the primary image, publish the changes, then go back and put my original image back in the primary spot and publish the changes again. That has worked for me. I haven't actually needed to change any of my images.

[Jentronix]

Some tips that might work:

Make sure your photos are png and not gif or jpeg.

One you have png format... Use a dpi converter to make sure they are at least 300 dpi.

There are many online free tools that can convert jpeg to png

There are also many dpi converter tools that are free.

This may help