Coupon applied?

I just made a sale and the buyer applied a $3.03 coupon to the sale. 

I don't offer coupons on my site as I hand make and hand paint everything and sell as cost efficient as possible.

Because they have used this coupon (where ever they got it????) I now am losing $1.85 on this sale because I will have to make this amount difference in the shipping? 

What is going on??????????

I did not offer this coupon??????

Please help to explain how this happened and what I can do to stop this from happening in the future.

Thanks

 

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