I have free shipping active but it looks like customers are still paying shipping costs? In the order total it has the cost of the item and the calculated shipping cost. I am so confused. Im not really complaing Im just not sure whats going on.
Was the item at least $35 before taxes? There have been some issues with the new shipping tool for the guarantee. If it continues to be a problem you may want to end it then start it again. Be sure you follow the directions here
I added the pink step stool to my cart to check the shipping cost. I did it twice. Once without engraving, & once with the extra charge for engraving.
It showed "Free Shipping" for both variations on my end.