SWProducts
Community Member

Free shipping not working?

I have free shipping active but it looks like customers are still paying shipping costs?  In the order total it has the cost of the item and the calculated shipping cost.  I am so confused.  Im not really complaing Im just not sure whats going on.

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FenderMinerals
Community Member

Re: Free shipping not working?

Was the item at least $35 before taxes?  There have been some issues with the new shipping tool for the guarantee.  If it continues to be a problem you may want to end it then start it again.  Be sure you follow the directions here

 

https://help.etsy.com/hc/en-us/articles/360024198553-How-to-Offer-a-Free-Shipping-Guarantee?segment=...

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MixieAndMoxie
Community Member

Re: Free shipping not working?

I added the pink step stool to my cart to check the shipping cost.  I did it twice.  Once without engraving, & once with the extra charge for engraving.

It showed "Free Shipping" for both variations on my end. 

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