I had a balance of $120 something this morning, then shipped two orders, leaving me a balance of $111. Then etsy charged my credit card over $1300, leaving me a balance of over $1400.  What the heck is going on????

 

I called customer support and was told a specialist would get back to me in 1 to 2 business days.  My credit card cycle ends in 1 business day so I'm going to be due interest on $1300!!!  I'm freaking out.  There was no reason to charge my card anything, much less $1300+!

 

Anyone else have this happen?

MamaBearBabyWear
Community Member

Re: Etsy charged my credit card $1300!?!?!

wait, you CALLED customer service? I've never even been able to locate a phone number that reaches a human?!

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DecadencePast
Community Member

Re: Etsy charged my credit card $1300!?!?!

I did have a phone convo with a real person (who spoke English)  - card is thru Bank of America.

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iao1xirb
Registered Member

Re: Etsy charged my credit card $1300!?!?!

Thank you all for sharing!  I was about to start up an Etsy store and run a Shopify store but I might just stick with that... This is scary! 

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LadyInStitches
Community Member

Re: Etsy charged my credit card $1300!?!?!

This thread is almost 6 months old and this was a one-time glitch that affected from what I understand was a small number of sellers, and was resolved. 

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knitwit4ever
Community Member

Re: Etsy charged my credit card $1300!?!?!

Yes, this was a single event, not a recurring problem.  In more than 12 years here, I've NEVER had a problem with my Payment Account or my deposits.  Glitches do happen, yes, but remember that there are millions of sellers and even more transactions.

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Re: Etsy charged my credit card $1300!?!?!

Hi folks, this appears to be an older thread. I'm closing it up now to avoid confusion. Thanks!

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