I had a balance of $120 something this morning, then shipped two orders, leaving me a balance of $111. Then etsy charged my credit card over $1300, leaving me a balance of over $1400. What the heck is going on????
I called customer support and was told a specialist would get back to me in 1 to 2 business days. My credit card cycle ends in 1 business day so I'm going to be due interest on $1300!!! I'm freaking out. There was no reason to charge my card anything, much less $1300+!
Anyone else have this happen?
wait, you CALLED customer service? I've never even been able to locate a phone number that reaches a human?!
I did have a phone convo with a real person (who spoke English) - card is thru Bank of America.
Thank you all for sharing! I was about to start up an Etsy store and run a Shopify store but I might just stick with that... This is scary!
This thread is almost 6 months old and this was a one-time glitch that affected from what I understand was a small number of sellers, and was resolved.
Yes, this was a single event, not a recurring problem. In more than 12 years here, I've NEVER had a problem with my Payment Account or my deposits. Glitches do happen, yes, but remember that there are millions of sellers and even more transactions.