AnnasGottaCrochet
Registered Member

Etsy charged my credit card $1300!?!?!

I had a balance of $120 something this morning, then shipped two orders, leaving me a balance of $111. Then etsy charged my credit card over $1300, leaving me a balance of over $1400.  What the heck is going on????

 

I called customer support and was told a specialist would get back to me in 1 to 2 business days.  My credit card cycle ends in 1 business day so I'm going to be due interest on $1300!!!  I'm freaking out.  There was no reason to charge my card anything, much less $1300+!

 

Anyone else have this happen?

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30 Replies
AuntSusansCloset
Community Member

Re: Etsy charged my credit card $1300!?!?!

Yes,  check the pinned post in Bugs.

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SimplyAffinity
Community Member

Re: Etsy charged my credit card $1300!?!?!

This happened to me too, and many others. I am so sorry that your statement is due so soon. I have no idea how they are going to make this right. They stole money from so many sellers.  Some have been charged $5000! I cannot believe that this is happening. Admin finally replied to this post: https://community.etsy.com/t5/Bugs-and-Technical-Issues/Etsy-drafted-395-out-of-my-checking-today/m-...

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Mugsby
Registered Member

Re: Etsy charged my credit card $1300!?!?!

I was charged 15k 😱

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BennBooCreations
Community Member

Re: Etsy charged my credit card $1300!?!?!

It's so sad in leiu of what's been going on with money, that someone in "admin" responded in "bugs." Where are the higher-ups when it comes to responding? 

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MamaBearBabyWear
Community Member

Re: Etsy charged my credit card $1300!?!?!

I was charged $6,560.13

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DesignResumeCVstudio
Community Member

Re: Etsy charged my credit card $1300!?!?!

really?? 15K? omg!! are we need to take out the credit card from etsy?

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Moxie2RunwayVintage
Community Member

Re: Etsy charged my credit card $1300!?!?!

WHAT THE HECK?? Sure hope THIS isn't a site-wide glitch!!! Please keep us posted. And try to relax so you don't give yourself a heart attack!!!

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SweetHorseDesignCo
Community Member

Re: Etsy charged my credit card $1300!?!?!

Yes, has happened to hundreds so far.😡

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SweetHorseDesignCo
Community Member

Re: Etsy charged my credit card $1300!?!?!

Same thing happened to me today. I called, and instead of reversing the incorrect charge back to the credit card, they sent the money to my bank account. Really? So, now i am responsible for paying a 1317.00 bill on credit card, as well as any interest from 3 days until money clears on Monday. They would have had to pay a bank service charge for the reversal, oh well. They goofed big time, now it it my responsibilty?

i turned of autobilling, so that will not happen again. My question is how it happened in the first place. Scary. With their new policy, i never have a bill, so whoa, this is a big bad thing.

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Donobob
Community Member

Re: Etsy charged my credit card $1300!?!?!

Phone the CC company and get them to reverse the fraudulent charge. You get ALL your money back NOW. And Etsy can go sort the math out after that.

For your (and everyones) information, some have reported that Etsy took 5% off what they erroniously grabbed and put in your Payment Account. So everyone effected should check that they actually returned the correct, full amount.

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SimonsTreasures
Community Member

Re: Etsy charged my credit card $1300!?!?!

1725 here. This is quite depressing.

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TurtleFarmFabrics
Registered Member

Re: Etsy charged my credit card $1300!?!?!

This just happened to me.  Etsy charge my credit card $2,053.71.  Was this an error?

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GRITSGirlz
Community Member

Re: Etsy charged my credit card $1300!?!?!

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ArtByAlexandraNicole
Community Member

Re: Etsy charged my credit card $1300!?!?!

The Facebook page  "Etsy - Tips for Top Sellers" has a thread going where people are sharing their story on this problem today.  

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PillowDetails
Community Member

Re: Etsy charged my credit card $1300!?!?!

Hate to break the bad news - for those who forgot - in the US, Monday is a bank holiday - President's day.  Ugh!

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saralukecreative
Community Member

Re: Etsy charged my credit card $1300!?!?!

Whoops. I didn't mean to reply to your comment.

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WindhillSC
Community Member

Re: Etsy charged my credit card $1300!?!?!

Call your credit card company and dispute the charge.  That should interest from being charged until Etsy get this fixed.  

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saralukecreative
Community Member

Re: Etsy charged my credit card $1300!?!?!

They charged me ELEVEN THOUSAND DOLLARS. I see that it was deposited via direct deposit, so that will show up on Tuesday.

I'm surprised that there still hasn't been an official email to those affected from Etsy on why or how this happened.

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OROWoodworks
Community Member

Re: Etsy charged my credit card $1300!?!?!

It's too bad I didn't read these until now...I got the email to take their survey and took the survey before hearing about this issue...would have had some significantly different answers had I seen this first.

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MissouriCrossing
Community Member

Re: Etsy charged my credit card $1300!?!?!

My answers would have been the same.

I do feel like they should scrap the survey results.

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JMOldeVintage
Community Member

Re: Etsy charged my credit card $1300!?!?!

Just a note that if you're following this (the Bugs thread up to 57 pages now!) do check all your accounts, checking, credit/debit card & your Etsy account here. Some have reported that instead of voiding the charge or refunding the credit card charged Etsy has deposited the amount "billed" into their Shop Payment Accounts. However, it's registering as a Sale & 5% has been deducted. 

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Donobob
Community Member

Re: Etsy charged my credit card $1300!?!?!

In light of the Etsy math or uncontrolable programming, It's probably better to call the CC company and just report the erronious/fraudulent charge. Let the CC co. get your cash back today and Etsy will not be able to fee you erroniously on top of it.

If everyone reversed the charges, Etsy would wake up pretty quick and maybe tell us something. Hell it is not even in the Bug of the Week thread started by the Admins. I am sure there are many who don't even know it has happened to them.

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DecadencePast
Community Member

Re: Etsy charged my credit card $1300!?!?!

I agree with the advice to check BOTH your bank account and your credit card transactions and file a fraudulent/contested charge immediately. 

Don't wait for Etsy to make a bigger mess of it. 

Usually once a fraud report is filed, the credit card co. will open up a "case" and you will only be required to pay your balance less the contested charge until the matter is investigated and settled.

P.S.  I still don't understand this new forum posting;  so if I stepped on anyone's thread, I apologize.

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RHLJewelry
Community Member

Re: Etsy charged my credit card $1300!?!?!

Call your  cc company and tell them to investigate... they will no charge interest until that is resolved 

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