I had a balance of $120 something this morning, then shipped two orders, leaving me a balance of $111. Then etsy charged my credit card over $1300, leaving me a balance of over $1400. What the heck is going on????
I called customer support and was told a specialist would get back to me in 1 to 2 business days. My credit card cycle ends in 1 business day so I'm going to be due interest on $1300!!! I'm freaking out. There was no reason to charge my card anything, much less $1300+!
Anyone else have this happen?
This happened to me too, and many others. I am so sorry that your statement is due so soon. I have no idea how they are going to make this right. They stole money from so many sellers. Some have been charged $5000! I cannot believe that this is happening. Admin finally replied to this post: https://community.etsy.com/t5/Bugs-and-Technical-Issues/Etsy-drafted-395-out-of-my-checking-today/m-...
It's so sad in leiu of what's been going on with money, that someone in "admin" responded in "bugs." Where are the higher-ups when it comes to responding?
WHAT THE HECK?? Sure hope THIS isn't a site-wide glitch!!! Please keep us posted. And try to relax so you don't give yourself a heart attack!!!
Same thing happened to me today. I called, and instead of reversing the incorrect charge back to the credit card, they sent the money to my bank account. Really? So, now i am responsible for paying a 1317.00 bill on credit card, as well as any interest from 3 days until money clears on Monday. They would have had to pay a bank service charge for the reversal, oh well. They goofed big time, now it it my responsibilty?
i turned of autobilling, so that will not happen again. My question is how it happened in the first place. Scary. With their new policy, i never have a bill, so whoa, this is a big bad thing.
Phone the CC company and get them to reverse the fraudulent charge. You get ALL your money back NOW. And Etsy can go sort the math out after that.
For your (and everyones) information, some have reported that Etsy took 5% off what they erroniously grabbed and put in your Payment Account. So everyone effected should check that they actually returned the correct, full amount.
The Facebook page "Etsy - Tips for Top Sellers" has a thread going where people are sharing their story on this problem today.
Hate to break the bad news - for those who forgot - in the US, Monday is a bank holiday - President's day. Ugh!
Call your credit card company and dispute the charge. That should interest from being charged until Etsy get this fixed.
They charged me ELEVEN THOUSAND DOLLARS. I see that it was deposited via direct deposit, so that will show up on Tuesday.
I'm surprised that there still hasn't been an official email to those affected from Etsy on why or how this happened.
It's too bad I didn't read these until now...I got the email to take their survey and took the survey before hearing about this issue...would have had some significantly different answers had I seen this first.
Just a note that if you're following this (the Bugs thread up to 57 pages now!) do check all your accounts, checking, credit/debit card & your Etsy account here. Some have reported that instead of voiding the charge or refunding the credit card charged Etsy has deposited the amount "billed" into their Shop Payment Accounts. However, it's registering as a Sale & 5% has been deducted.
In light of the Etsy math or uncontrolable programming, It's probably better to call the CC company and just report the erronious/fraudulent charge. Let the CC co. get your cash back today and Etsy will not be able to fee you erroniously on top of it.
If everyone reversed the charges, Etsy would wake up pretty quick and maybe tell us something. Hell it is not even in the Bug of the Week thread started by the Admins. I am sure there are many who don't even know it has happened to them.
I agree with the advice to check BOTH your bank account and your credit card transactions and file a fraudulent/contested charge immediately.
Don't wait for Etsy to make a bigger mess of it.
Usually once a fraud report is filed, the credit card co. will open up a "case" and you will only be required to pay your balance less the contested charge until the matter is investigated and settled.
P.S. I still don't understand this new forum posting; so if I stepped on anyone's thread, I apologize.
Call your cc company and tell them to investigate... they will no charge interest until that is resolved