Do customers know to separate floss?

I don't really post here but I have a question for fellow stitchers...I've had a few complaints about not including enough floss in my kits. This could be for many reasons including me accidentally putting the wrong amount in a kit (I assemble several kits at the same time so I accept the fact that I may mess up sometimes). But I'm also starting to wonder if customers know to separate the floss? I put on the floss card "separate floss and use 2 strands at a time (use 1 strand for backstitch)." One customer said she ran out of 4 colors and it seems unlikely that I would mess up the amount for that many colors...

I know people use varying amounts so I include almost double what it takes me to complete a kit. For example if one color took 3 lengths of floss I would include 5, etc. I get a lot of beginner stitchers so that's why I'm starting to wonder if I need to put more emphasis on separating the strands.

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Former_Member
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Re: Do customers know to separate floss?

More emphasis and more clarification is always better.
I like to stitch on 18 count so using more than 2 strands is almost impossible.
Just my 2 cents.
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