Adrianne,
Sorry to hear this. You have taken the correct first step suggested by Etsy, which is trying to work out the problem with the shop owner.
If the shop owner refuses to remove the photo or does not respond, you can contact Etsy about it. Here is the info from Help.
https://www.etsy.com/help/article/486?ref=help_search_resultYou could also ask for advice in the Forum, although I imagine the advice will be contact the shop then contact Etsy.
Hope you can get this problem worked out! Keep us informed, if you would.