Forgive me, but we're already NOT receiving support from Etsy.
In my case, after recently selling units of four of my best selling products, each one of them was subsequently deactivated by Etsy. No warning, no communication, not a single word uttered to explain what may have possibly prompted such action. I've been doing my level best to contact Etsy over the course of the past 4+ days (Etsy support, tweeting, email, etc) to try and understand what, if anything, may have prompted such action, all to no avail.
In the case of these listings, they all pertain to my Persian culture: art prints all of my own IP, designed to appeal to a segment of my customer base consisting of those who value/appreciate Persian culture.
I'm left no choice but to think that this is a discriminatory measure since as a test, an additional listing also related to the Persian culture was generated and instantly deactivated. Yet, a listing pertaining to Marie Antoinette was added and published successfully.
This is all conjecture on my part since there has been ZERO communication by Etsy to contact me, a Star Seller, with nothing but 5 star reviews, who works diligently to provide the best customer service experience possible to those who patronize my shop. I've not only represented my own brand very well, but have done right by Etsy as a responsible seller with integrity.
So, in summary, what I've outlined above is a small sample of the kind of circumstances up until NOW when Etsy *had* a staff of over 2k heads available. Now, with 89% of that level of employees remaining, we are left to believe that you will be MORE successful at fielding the inquiries and needs of your "7M" sellers, as indicated by your CEO in his own email? To believe something along these lines would be completely illogical. It's quite obvious that the dismal conditions will only deteriorate more rapidly as a result of the staffing change.
