Account Help

[peachmarch]

Hi, I really need to get in contact with Etsy support. There are two numbers that I've tried calling and emails aren't helping me get in contact with them. Both of the numbers I called, both people have told me to install Anydesk. I'm aware that this is a program that scammers use to steal your information. I really need help because they're saying that my account is being logged into in different countries and I'm terrified. This is what I do for work and I'm getting all sorts of different answers from people that I contact. I initially contacted Etsy because there is a reserve on my account that I need help with but I'm panicking now and I don't know what to do. I've been crying for hours and I'm so lost and I'm so worried that something is happening. I genuinely need actual help from someone, preferably someone from Etsy support who can actually help me. I'm so distraught, so I apologize if this is jumbled. I really need help. 

[BagmakerSupply]

@peachmarch: There is NO published phone number or eMail address for Etsy customer service. Anything you find via a web search is a scam.

Just go to Shop Manager > Community & Help > Contact Us. That will open the page to start a support ticket.

Often the first response you get from customer support is an automated reply meant to weed out the people who contact support over common issues that can be easily solved.

Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so closes the one you already opened and puts the new one on the bottom of the pile).

[peachmarch]

Thank you so much, I appreciate you telling me that. The people I called had my full name and address and I'm kind of freaking out, they said that my account was being accessed from different countries but I'm assuming they're lying. I'm so scared right now. As soon as they tried to get me to install Anydesk I knew it was a scam but I'm so scared that they have my address and full name now. I don't know how they even have it. Thank you so much for telling me that there's no number for Etsy though, I appreciate it so much. I changed my password and set up 2A but I'm still genuinely terrified. I'm trying to contact Etsy about it again. Is there any way I can do a live chat with anyone at Etsy? Last year I had an issue and I remember doing a live chat with Etsy Support and that helped me.

[peachmarch]

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[PillowDetails]

Who told you about your account being accessed from different countries?

@peachmarch I'm hoping you didn't click any links someone gave you, because this sounds like a scam that has been happening lately, targeting new Sellers.

[peachmarch]

I haven't clicked any links thankfully, but as soon as they told me my account was being accessed from all over the country I got terrified. I'm so glad I didn't install Anydesk but I'm still so scared.

[BagmakerSupply]

@peachmarch: "they're saying that my account is being logged into in different countries" Forgot to mention that you just need to go to the Security tab under your account settings and you can see all of the log ins to your account.

[PillowDetails]

Ok.  I think you'll be okay, and now you know that Etsy doesn't have a phone number,  so whoever you talked to was trying to scam you.

You originally wanted to find out about your reserve, then follow the steps outlined by @BagmakerSupply .  Good luck!

[peachmarch]

Thank you so much, I really appreciate it! You made me feel a whole lot better, and I apologize for being so anxious!!