A good friend of mine is having some trouble with a difficult customer. She asked me if I could ask around for some advice since she isn't sure if one of the teams she is in is how the customer found her.
My friend does a lot of custom items. One customer came to her with several requests (none which were too outlandish at first). Then when my friend started putting together a listing and drawing up a sketch and the pattern, the customer wanted to have all the say in everything. The customer never gave any room for any artist interpretation. When my friend finished the product the customer said that the item is nothing like what she wanted even though my friend did everything the customer asked. So my friend redid what the customer wanted to change. When it came to shipping, the customer also had many many demands for shipping and kept requesting the tracking number even though the package hadn't shipped because my friend was still working on the item. (She asked for the tracking number the same day that they started talking about a custom listing). My friend was nothing but kind and nice to the customer, but she is wondering for future reference how do you keep something like that from escalating too far (like she feels it did with this case, the customer sent about 52 messages within a week and a half, my friend only sent like 15 that answered all her questions)
I know I probably made it sound less worse than how it was for my friend, but I'm only relaying the information just to help her out.
