Hi Katie,
Thanks for your article it was insightful and I think it is very thoughtful and kind to share the benefit of your experience with us.
My shop
https://www.etsy.com/shop/JPAndMiasBoutique has been opened about a month and a half now and I'm always looking to improve.
I have decided to follow you on both the Etsy help page and your shop page on Facebook I think I show up as Samantha Bance on there and not under my shop and Instagram (Beautiful jewellery by the way) for inspiration and to support each other.Keep up the good work and thanks again