Purchase Error Message: " currently unavailable items"

[Former_Member]

I'm attempting to make several orders today, but they all contain this message when I add an item to the cart: "You cannot send this Purchase Order because it contains currently unavailable items."

EW has been a breeze over the last few months for orders and I can't figure out where this glitch is coming from.

If it's any help, this error message started just after I opened a saved draft that I hadn't looked at in over a month. I was going to complete the order and got that message. After that two other shops I tried to order from gave me the same message. But a third shop let me add items freely. Strange!

[Former_Member]

I'm having the same issue. I was able to submit an order for one store tonight but not the other two I tried.

[AYDRY]

My customer also told me about this issue yesterday! So I guess it's not just me :)

[ThatOldBlueHouse2]

I had a customer tell me the same thing. Also couldn't order because it asked for a chain length, I didn't have the option on the item, so it would not allow her to order.

[starlightwoods]

I had a customer tell me this as well this morning, some of my studs were listed as unavailable. As a work around for now, she copy and pasted the unavailable listing URL's into a message to me and i added them manually onto her purchase order after she submitted the order to me.

FYI, admins, these were the listings that my customer was trying to add and she was getting the message that they were unavailable:
www.etsy.com/ru/wholesale/product/77918/141518/
www.etsy.com/ru/wholesale/product/77918/141558/
www.etsy.com/ru/wholesale/product/77918/141872/
www.etsy.com/ru/wholesale/product/77918/142088/

There may be more with this error but these were the ones she was looking to purchase.
Please advise.
Thanky ou.

[ElishaMarie]

There has been a glitch in my store as well. Buyer could not purchase due to items material not selected but the material was selected.

[PrairiePrimitives]

I wonder if this is related to the glitch 2 of my customers had in my retail Etsy shop this week. Both involved variations and not being able to add more than 1 item to their cart from that listing. (One listing offered a choice of 3 nearly identical items, and the other offered a choice of 4 nearly identical items.) Both customers bought ALL of the items offered in each listing ... one included a message indicating that was her intention, and I had to contact the other customer to be sure she understood what she'd be receiving.

At the time, I assumed these customers just didn't understand how to add multiple items to their cart from a single listing. (I assume they would go back to the listing and select additional "styles" until they had all of the items in their cart.)

[SoniaHeartsHoops]

Hi Everyone - Sorry for the delay in this post. Thank you for bringing this to our attention. The error was resolved after a few hours on Friday.