Payment processing issue

[SmartyPantsPaperCo]

I've emailed to ask if the payment processing issue was impacting our wholesale orders as well as retail, but haven't gotten a response yet. It would seem that's the case though, since a buyer I reached out to just confirmed that she paid her invoice a few minutes ago. I don't think she got a notice that there is a processing delay, and I didn't get a payment notification. The invoice is still marked "awaiting payment".

I understand that the payment processing issue with with a 3rd party, but could we get a little more communication on the issue? Our buyers need to know about the delay, and we need to know when someone has made an attempt to pay.

[ShopIdeable]

I received a payment processing delay email from Etsy regarding a wholesale payment. Did you see an email come your way regarding the processing delay on that order?

[SmartyPantsPaperCo]

Nope, I even checked my spam folder. I reached out to the buyer to let her know about the credit card issues and to offer an alternative for processing her card, but she thought that since she was able to "pay" her Etsy invoice, the processing problem had been fixed. If she hadn't responded to my email I wouldn't have known she paid.

[Former_Member]

I also received a payment processing delay email from Etsy

[SmartyPantsPaperCo]

I finally got a processing delay email. There was a lag of several hours between when the buyer let me know she had already paid the invoice and when I got the email from Etsy.

[Former_Member]

Any idea how long payments are actually delayed for? I've seen so many wildly differing timelines.

[FriskyFish]

I got an email about a delay yesterday and then today an email that the payment had been processed. i wouldn't have even known there was an issue if I didn't get the first email. All seems fine now.

[fireflynotes]

I received notification of a payment delay today as well. It would be convenient to have visible notification i.e. "payment processing" somewhere on the invoice. Just as a reminder.