Hi there, Jody and Karl!
Sorry to hear about this difficulty. I'd like to get a deeper look into this, so if you can, would you mind sending me some step-by-step screenshots of what you're doing to wholesalesupport@etsy.com? If you can link me to a listing or two that this is happening to, I'd like to test this as well to see if it is a bug.
If you'd like instructions on taking a screenshot, please visit:
http://www.take-a-screenshot.orgLooking forward to hearing from you!
Dana