Issuing a Refund

[HurdandHoney]

Hello there,

We are trying to issue a refund to a wholesale buyer and our PO does not have the blue "issue a refund" button as shown in the Help Center. The customer paid via direct checkout. Does anyone know if this feature is unavailable?

Thank you :)

[Former_Member]

Hi there,

If the PO was placed prior to the release of the refund tool, we'll have to issue that manually for now. You can send the details over to wholesalesupport@etsy.com. Please include the following in your email:

- PO #
- amount of refund
- reason why

Once your email is received, we'll go ahead and process on our end!
Sorry for the confusion!