Invoice Help!

[Former_Member]

Can an Admin. for Etsy Wholesale please contact me directly. I've sent two Wholesale invoices this past week and neither one of them has been able to pay for them through Etsy Wholesale. I really like the setup and am getting the hang of everything, but I'm getting more and more wholesale orders and need to know what is going on. The first one thought she was doing something wrong but the second one said that a message was sent to her when she was trying to pay and it said that I wasn't set up to accept payments, but yet I have a regular etsy store obviously and it is accepting payments. So confused please help because I would like to keep the whole process through Etsy if at all possible.

[ShopIdeable]

Please disregard if this is not applicable......Did your buyer choose PayPal as their payment option? If so, the invoice needs to be sent manually via PayPal.

[Former_Member]

Hi there,

Jennifer is on the right track! If your buyer selected PP as their preferred payment method, in addition to the EW invoice you will need to send your buyer a direct PP invoice. You can find instructions here: https://www.etsy.com/help/article/367

Once payment is received you will be able to mark your PO as paid.

If you would like your buyers to be able to submit payment directly on platform, you can disable PP from your Wholesale policies so that they only payment method is Direct Checkout which will allow your buyers to submit payment immediately.

Hope this helps! If you need further assistance, feel free to get in touch with us directly at wholesalesupport@etsy.com

[quilligraphy]

What are accepted methods of payment through Direct Checkout? Can they use their cc's directly?

[Former_Member]

Hi Judy,

Buyer's who select Direct Checkout as payment will be able to submit payment directly with credit cards or Etsy Gift Cards.

Hope this helps.