How to request payment after invoice has been sent to buyer

[Former_Member]

Hello, I received my first wholesale order (yay) and I have a problem. After I accepted the order, an invoice has been sent to the buyer. I wanted the payment to be made with PayPal and so I add my PP email address in the note section. The buyer received the invoice couple days ago but she can't make the payment. Apparently, I should request the payment but I don't find where. What I'm doing wrong? Thanks for you help!

[rocksandsalt]

You can e-mail her an invoice from your Paypal account, sign in there and check out the drop down under 'request money', one of the options is 'send invoice'. You can customize it with your logo and it has a handy line for the shipping charges.

[Former_Member]

Hi Lucile,

You can find step by step instructions on how to send a PayPal invoice here: https://www.etsy.com/help/article/367

Once payment is received, you can mark your invoice as paid.

If you need further assistance, let me know!

[Former_Member]

Hello and thank you both for your help! The buyer could pay me with PayPal so it's solved! But I'll use the PP invoice system next time :)