Can't list a new item in my wholesale page?

[shoptwoblooms]

Hello,

I'm having a trying time on Etsy today. First expired listings were renewed in both my wholesale and retail shop. I've received information regarding this via Etsy and Stitch Labs.

Now when I go my Wholesale I can't list a new item. I've tried 5 times now and it keeps saying I have to fix the shipping section and there is no shipping section on a wholesale listing. Not sure how to fix this problem.

[Former_Member]

Hi Michelle!

Sorry to hear of your troubles while trying to list a new Wholesale item. Is this still happening for you? If so, can you please send me some screenshots and a step by step process of what you're doing to wholesalesupport@etsy.com? This way, I can test things out for you and make a report if needed. If you can let me know what listing specifically you're trying this with too, that'll be helpful.

For instructions on taking a screenshot, please visit: http://www.take-a-screenshot.org


Thanks so much!

[shoptwoblooms]

I'm about to list another item today but yes it's still happening. I'll take a screen shot today. This is my work around for now as it will help others having the same issues. (see below):

I go to add a new listing. I start with the wholesale selected enter all info hit publish then get the shipping error in red at the bottom right of the page. At this point I go back and select the retail button (I probably could select that at the beginning but I haven't tried that yet). Enter in some dummy shipping numbers and hit preview then click the continue editing button and now select wholesale and publish and it works.

[Former_Member]

Thanks, Michelle.

I am going to Convo you directly for more info.

If anyone else is experiencing this issue, please contact wholesalesupport@etsy.com

[PrimSociety]

Hi Michelle,

I am experiencing the same issue; I just sent an email to wholesale support with screenshots...

[Former_Member]

Hi Elyse,

We have confirmed that this is a bug associated with the new listings manager. Our engineering team is currently working on a fix. In the meantime, you can switch back to the classic listings manager to work on your wholesale listings. You can alternate back and forth anytime.

We'll update you all when there is a fix! Thanks for your patience.

[Former_Member · Accepted solution]

Hi Michelle and Elyse!

We've heard back from our engineering team that this issue should be fixed, so you're welcome to work on your wholesale listings using the new listings manager. If you find any further issues with this, please let us know! We'll look back into it right away.

Thanks for your patience with this!