this has not been my week at all

[RainnRoseArt]

So this week has just sucked by all means of suckage. I go out of town for a few days to visit family and i get like 7 sales while I was gone, I was very happy about this, because I rarely get sales. I get home and i get all the sales ready to be sent out and I can't find one of the items anywhere. Thankfully the person who ordered the item was understanding. However this morning my boyfriend took me to the post office and I sent out the last 3 items I had. I just noticed that i sent out an item that isnt for that person. I have no idea what I sent them but it wasnt for them. I don't even know who's Item I sent or what.
I am getting over a small touch of the flu and it has my brain very much all over the place. I am really worried that this week will effect my shops reputation.

I sent an email to the two people I think may of gotten items that isnt for them but I have no idea. I am so confused and very worried. I know these things happen but I really wish they wouldnt happen to me.

[TerraRhapsody]

What a predicament. Do you have a stock list to try and work it out by process of elimination? I made a mistake once when sending an item out. I mistook their purchase for another similar item, and sent them that, until someone else bought the original item the next day, and I found that I had an extra one of them in stock. I send out the replacement immediately, and sent them an email letting them know it was on its way. I counted the other item as a loss, as it was never returned, but then that was my fault anyway.

And I think it is one of those weeks. I was all set to have a meeting with a famous artist that specialises in miniature items yesterday who was interested in collaboration, but a smidgen of British snow meant that his train was cancelled and we had to postpone the meeting. Now I'm stuck at my full time work in more British snow, watching some of my colleagues just stare out of the window at said snow while I work my fingers to the bone. One of those days, I think.
Best of luck to you :)

[EleanorsVintage]

I have never had to fill 7 orders at once, but when I just have two, I check and double-check that I am sending the right prints to the right person.
Right now, I am battling the flu myself, and it means doing everything s-l-o-w-l-y.
Get plenty of rest, apologize to your customers, and hope it will all wok out!

[RainnRoseArt]

I am really worried that I put the wrong address on the wrong items, I know that I sent someone the wrong thing, because i sent someone whos order was on back order and I am just waiting for a new shipment to come in. I already sent her an email, and she already responded letting me know she will send it back when she gets it. I just dont know who's item she got and such. I will be getting an email from some people. I am really worried that Ill get bad feedback. I dont understand how i got though all of the holiday season without missing a beat but yet messed up after the holiday season. I am really stressing out about this. I hope that they are all very understanding and will let me fix everything and understand that I am only human and this is the first time this has ever happened.

[GardenGemsJewelry]

Hopefully they will send they packages back to you and then you can resend them to the correct people/addresses. It might work out after all! I'm sick too. It definitely affects the brain.

[Former_Member]

First: congrats on getting so many orders all at once!

Next: breathe! you're right, you're human! we are all human! I think it's great that you reached out to the people who needed to be reached out to to tell them about the situation. As a buyer, I would definitely appreciate a message early on that made me aware of what was happening. I hope that the people in your situation are understanding, and I think you are doing the right things to fix it.

Also: Rest up! Give your brain a rest, too. Over-stressing is never good, especially when you might be getting sick on top of it!

Seriously though, I think you are doing all the right things with your situation. Work your way through it, and it will eventually be resolved. Best of luck =^-^=

[RainnRoseArt]

Thank you, i just want things to be over so I can move on from this.

[Former_Member]

Oh, Devon! I'm sorry that you're having such a crappy week. When it rains, it pours! For sure. However, I agree with Kelly that being pro-active about the whole situation is a plus. Contacting your customers as soon as you realized that there's a problem is a good thing (even though nobody wants to have to send those messages). I'm sure that, if you go above and beyond, your customers will be understanding and even appreciative. We all make mistakes!

I once sent three sets of bibs out and, not until the customer contacted me did I realize that I had sent one set in the wrong size! I profusely apologized and sent a replacement in the correct size the next day. Thankfully, the customer was very understanding and kind and had ordered well in advance of a baby shower event. She received the replacement set in time for the baby shower and was a happy customer.

I told her to keep the original set and, of course, didn't charge for shipping on the second item. I'm more happy to pay for my mistakes and have a satisfied customer who will likely refer business to me because, although I might have made a human error, I made up for it with customer service.

Chin up! Rest and relax as much as you can. I hope you feel better soon.

[RainnRoseArt]

It just makes me more upset because I did a lot more sales during the holiday season and had way more during a week than the sales I had and I never made a mistake. I really believe it was just putting the wrong address on the wrong package. I am just worried that I'll get angry customers who are rude to me. I want my customers to be happy and I really hope that this never happens again.

[Former_Member]

We all make mistakes at sometime in our lives. You are doing all you can to correct the issue and I am sure your customers appreciate the communication from you and that you are doing everything to resolve the problems. I know this is all easy for the rest of us to say, but for the most part people are understanding about these things and if you do what you can to make it right they will not think less of your business. It's when customers get ignored when there is a problem, that they get upset. Be honest with them and it will all work out. I hope tomorrow is a better day for you. And congratulations on those sales!

[Former_Member]

I just got over the flu that had me flattened out in a soggy huddled mess on my couch and missed shipping out several orders on time and then screwing up a couplet, too. Everybody was extremely understanding, and I even had a repeat customer! Just message them, let them know that you have the flou and thanks to that, you believe you may have done made a mistake with their order. Ask them to please message you as soon as the package arrives so you can correct any mishaps and that you are verry sorry.

Everybody I dealt with was 100% sweet, and a few even offered some health tips!

[xoxocrocheted]

Don't worry! We're all human, you included. Your customers will understand, especially if you offer them either their item for free, or at least for a very discounted price. Ask them to send the item back to you (you'll have to cover shipping, but . . .) and you'll resend their correct item asap.

Honestly, DON'T worry! Don't you dare stress over this, especially if you're sick :) It happens to EVERYONE at some point!!!!

Hope tomorrow is better :)

[RainnRoseArt]

I think one of my customers lied to me because her item was on back order and i had to order a new one and I just got it in the mail and she sent me a message saying she got the items she ordered which isnt possible. I am not sure what to do.

[Former_Member]

I would just check with the other customer. If one's happy, leave it alone. She may have lucked out and received items that she didn't buy but, really, it's not her fault. Regardless of whether or not she's lying, if you accuse her of it, you will have turned a happy customer into an unhappy one. Even if she's lying, I would let it go and thank her for her business. You could also urge her to double-check her order and compare it to the package contents. If she still says she received the correct items (maybe she did but maybe she didn't), I'd let it go.

I think it would be cheaper for you, in the long run, to maybe lose a little on a mishap but still have a satisfied customer. You also don't have to monkey around with re-shipping anything! So that's a plus.

[RainnRoseArt]

I understand what you are saying and I did let it go, but I am worried that she got the wrong item as in she got an item that was jewelry that someone bought from me and decided she liked it and seeing it was my mistake she wasn't going to give it back, now I am very sure i didn't write the wrong address on the envelope that contained the jewelry because I had to buy a different size envelope and wrote the address on it and make sure that i was the correct person but I am just on edge right now until I get word from the woman who ordered the earrings from me that she got them this is going to be something that I am nagging at with worry. I want to take my customers word on everything but I am still pretty nervous

Needless to say, i never want anything like this to ever happen again.

[rhodyart]

The worst I've done (so far) is put the wrong postage (too much) on a package. I didn't know how to cancel it so I let it go (only 30¢). 7 sales, that's great