Former_Member
Not applicable

shipping label help

Hi,
I just started using shipping labels and accidently added 2 extra labels for the same address. How do I delete the extra labels as Etsy is charging me triple to ship to the same address and every time I click on the label amount it sends me to the original order invoice. Help!
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maydaylabels
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Re: shipping label help

If you go to the receipt page for the item (click on the receipt# from the orders page), there will be a blue link at the bottom right of the page (you'll have to scroll down) that says Options with an arrow. If you click on that, you'll probably have an option to request a refund for the shipping labels you haven't used yet. It takes a week or so for the refund to go through.
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Former_Member
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Re: shipping label help

ok, thank you!
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Re: shipping label help

Go to the "Shipping Labels" page. Click on "Purchased Labels" tab on the top right. Find the label you need refunded. Click on the grey cog wheel on the very right of the line item and select "Request Refund".
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